Our team of trained and specialized customer service representatives are readily available to assist you with your questions or concerns.

United States and International:
Customer Service
Tel: 716.842.4000 x295
Fax: 716.842.2546
Email: med_hp@moog.com

ORDERING INFORMATION
All items are to be ordered by product code. Orders may be faxed directly to our Sales Department at 716-842-2546 or you may call toll free 1-800-521-1022. Minimum Order Requirement: $250.00

Pricing: All prices and specifications are subject to change without notice. All prices are F.O.B. Factory, Buffalo, New York, USA. Purchase Orders should be addressed to Moog MMDG., 251 Seneca Street, Buffalo, NY 14204.

Payment Options: 
• Net 30 days. 
• MasterCard & VISA accepted 
• Prepayment by check or wire transfer

Shipment of Product(s): Customer is responsible for all freight charges. All shipments will be FOB Moog MMDG Buffalo, New York, USA. Absent specific shipping instructions, Moog will determine method of shipment. Risk of loss shall pass to the customer upon delivery of goods to the carrier, irrespective of method of shipment or payment.

Drop Ship Terms: A 5% surcharge will be added to the invoices of those orders being drop shipped to your customer’s location.

Returns Goods Policy: All Moog products, except products that are obsolete, discontinued, or damaged and specialty products may be returned within 180 days after date of purchase for credit subject to the following:

A copy of the purchase order, lot number and date of purchase and a Return Authorization Number must accompany the returned goods with the reason for the return stated in writing. Contact Moog Customer Service for the Return Authorization Number at 1-800-521-1022 or (716) 842-4000.

All returned goods would be subject to a minimum of 30% restocking charge. The exact amount of credit given, if any, will be determined by a Quality Assurance inspection. Sterile packaged products may be returned for credit only if returned in the original, unopened shelf package.

If the return is due to our error in shipping, full credit will be given.

All returns should be addressed as indicated by Return Authorization.

Moog's products are manufactured and produced in compliance with these quality standards: 
• ISO 11135 13485, 1996 
• EN46001 
• European MDD, Annex II and V.

Moog products are also latex and mercury free.

Terms & Conditions
See/download our Terms & Conditions (PDF)

METHOD OF DISTRIBUTION
Moog distributes its products through authorized dealers and also direct to hospitals. Moog has manufacturers’ representatives representing its product line. Feel free to call our customer service department for the representative in your area at 1-800-521-1022 toll free.

SHIPPING CHARGES
Freight is F.O.B. Shipping Point (Moog MMDG., Buffalo, NY) Freight is PPD/ADD